Shipping & Return Policy
SHIPPING RATES & OPTIONS
|DELIVERY METHOD||SHIPPING COSTS||DELIVERY TIME FROM SHIPPING|
| || $12 || 4-5 DAY/S |
| || $20 || 1-2 DAY/S |
PRODUCT AVAILABILITY ISSUES
CANCELLATIONS MADE BY iRunway
All returns will be accepted within 14 days of receiving the items if the item is unused and in original condition. In this case, it is enough to begin the returns process via your profile, by clicking on the “My Orders” section. The items must be sent to our logistic warehouse and, once received, we will immediately proceed to refund your order.
In the case of faulty products or delivery errors: To start the procedure you will need to access “My Orders” and make a return request, attach a photo of the product and send it to [email protected]
After verifying the fault and/or error, you will receive instructions on how we will collect the goods. In these two cases, the delivery cost of making the return is ours, in all other cases the customer is responsible.
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
Refunds for shipping costs will be determined at our discretion.